Motivation Isn’t the Problem — Consistency Is the Signal
I recently read something that resonated with me:
Humans don’t struggle with motivation — we get motivated easily. What we struggle with is direction.
So I’ll start with transparency. What was my motivation with Nextdoor? At first, my ego and pride were hurt after repeated suspensions I didn’t understand. Then it deepened — my pride was hurt again by the silence, the lack of explanation, and the absence of dialogue.
That emotional spark turned into something more constructive: curiosity, persistence, and accountability.
Which brings me to the more complex questions — not about my motivation, but about #Nextdoor’s and #NiravTolia’s.
What is the motivation behind:
- Using unpaid moderators as the primary enforcement mechanism?
- Keeping moderators anonymous and unaccountable?
- Allowing inconsistent enforcement that varies by neighborhood and personality?
- Deleting my comments rather than addressing the substance of them?
- Disabling engagement across most social platforms and even the company blog?
- Blocking me on LinkedIn, instead of opening a conversation?
- Choosing silence over explanation when users, advertisers, and shareholders ask questions?
I also read something else recently:
Humans struggle with consistency. Ironically, that’s not the problem here. Nextdoor and I have both been consistent. I’ve been consistent in asking questions, documenting issues, and inviting dialogue. Nextdoor has been consistent in avoiding engagement.
As of today — January 13 — this is consecutive day 5 of no engagement in this new cycle.
Motivation without direction becomes control. Consistency without reflection becomes stagnation.
I’m still here. Still motivated. Still willing to talk.
The real question remains:
What is driving Nextdoor right now — and where is that consistency leading?
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#Nextdoor #Leadership #Motivation #Consistency #Accountability #NiravTolia #CustomerExperience #CX #CommunityTrust #Transparency #Dialogue
