Funny How Transparency Gets Attention 👀

After I publicly wrote about offering my services — and the expertise of Karen Romero — to help #Nextdoor improve its output, processes, and overall experience… guess who viewed my LinkedIn profile about 30 minutes later?

A #Nextdoor recruiter. (I did tag a few)

There’s no need for speculation—just observation.

To be clear: this isn’t about “gotcha” moments or posturing. It’s about something much simpler — there is a real, fixable problem, and experienced operators are raising their hands, saying we can help.

I’ve spent over 20 years in CX, process improvement, accountability, and learning. Karen is an exceptional QA leader who can quickly and effectively build scorecards, metrics, and a culture of moderator accountability. (And to be fair — she doesn’t even know I’ve mentioned her yet.)

This all started because the system is broken — and instead of silencing feedback or watching quietly from the shadows, the better move is obvious:

👉 Let’s all talk.

Open dialogue. Real engagement. Adult leadership.

The door is open.

Find my contact information on NielFlamm.com.

#Leadership #CustomerExperience #ProcessImprovement #Accountability #Nextdoor #Transparency #QualityAssurance #ShareholderVoice