An Open Invitation to Talk — #DFW, January 4

I’m extending an open and professional invitation to #NiravTolia — especially as a fellow Dallas resident.

On January 4, 2026, I’ll be flying back to Charleston, South Carolina, from Las Vegas, with a stop at #DFW. If schedules allow, I’d welcome the opportunity to meet briefly at the Grand Hyatt DFW or Hyatt Regency DFW to have a real, face-to-face conversation about the current state of Nextdoor.

Flight details (for transparency):

American Airlines 1890 arriving at #DFW

American Airlines 1638 departing #DFW

This wouldn’t be a confrontation — it would be a working discussion:

- Where #Nextdoor is today

- Clear areas of opportunity around trust, engagement, and execution

- A concrete plan to improve the unpaid moderator experience through consistency, fairness, transparency, and measurable outcomes

I’ve spent over two decades in CX, process improvement, and operational accountability. I also know an exceptional QA leader, Karen Romero, who can help design and implement moderator scorecards, analytics, and governance — moving moderation away from feelings and toward data-driven fairness that builds user trust and momentum.

To be clear: this is not about titles or roles.

It’s about making the platform work as it claims to.

An open hand is available.

If dialogue matters, this is an easy place to start.

Read more on NielFlamm.com

#Nextdoor #Leadership #Accountability #CustomerExperience #CX #TrustAndSafety #CommunityTrust #ProcessImprovement #OpenDialogue