A Dialogue on Day 17 of Silence

Cast

#NiravTolia • PR Team • C-Suite • Intern • Clown • Mime • Baseball Umpire •

Niel (offstage):

Day 17. No LinkedIn. No Facebook. No blog posts. I’m still counting.

PR Team:

If we don’t post, there’s nothing to react to.

C-Suite:

Less exposure. Less risk.

Clown:

If you never swing, you never strike out! 🤡

Mime (holds up “17,” draws uneven scales):

…

Intern:

We are posting on X.

Niel (offstage):

With comments disabled.

Intern:

Right. No replies. Just broadcasts.

Clown:

Yelling into the void! Very strategic! 📢

Umpire (steps up):

Seventeen days. No dialogue. No comments. No engagement. That’s not a checked swing. That’s no swing.

#NiravTolia:

We’re being careful.

Umpire:

Careful doesn’t win games. No swing. No contact. That’s a strike.

Niel (offstage):

And I didn’t just point out the problem — I offered help. Fixing moderator inconsistency. Clear standards. Real accountability. With Karen Romero, a proven QA leader:

- Scorecards

- Metrics

- Data over feelings

- So moderators aren’t guessing — and users can trust the process.

C-Suite:

That would require ownership.

Mime (balances scales, adds checkmarks):

…

Umpire (final call):

Day 17 is on the board. You can keep watching pitches — or step up and swing. Silence doesn’t move runners.

Niel (offstage):

Still counting

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#Nextdoor #Leadership #Accountability #CustomerExperience #CX #CommunityTrust #Moderation #TrustAndSafety #ProcessImprovement #QualityAssurance #ShowUp #ConnectionRequiresConversation #DataOverFeelings #FixTheProcess