Locked Out, Still Charged — My Push for an Investigation into X’s Billing Practices
I’ve taken this beyond a customer support issue. After being suspended from X Corp. with no clear timeline for reinstatement, I found myself in a situation no consumer should face:
- I attempted to cancel my paid subscriptions, including SuperGrok
- I was still charged $30 for SuperGrok
- I also have an additional ~$3 recurring subscription tied to my account
Because my account is suspended, I cannot access the settings tocancel anything. That’s the problem. A consumer locked out of their account… Still being billed… With no way to cancel.
So I escalated. Today, I formally submitted complaints to the Federal Trade Commission and the Federal Communications Commission outlining what appears to be a breakdown in basic consumer protections—specifically the inability to stop recurring charges due to account restrictions.
I’ve also contacted members of Congress:
- Nancy Mace
- Tim Scott
In those letters,I’ve requested a review—and, insome cases, aninvestigation—into whether these practices violate federal consumer protection standards.
What I’ve Included as Proof
To remove any ambiguity, I’ve attached screenshots and documentation showing:
- My inability to access or cancel the SuperGrok subscription
-The $30 charge for SuperGrok
- The active recurring subscription charge
- Copies of my letters to congressional offices
- Confirmation of complaint submissions to the FTC and FCC (filed today)
Everything is documented.
What Happens Next
I’ve asked allgovernment officials contactedto respond. This is no longer just about one account—it’s about whether this is a broader system that allows consumers to be billed without control.
If you’re using subscription-based platforms, ask yourself:
-What happens if your account is restricted tomorrow?
Because right now, I can’t. And I’m not letting that slide.
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#ConsumerProtection#FTC#FCC#Subscriptions#BillingIssues#DigitalRights#Accountability#Grok#XCorp
