Day 31: The Count Continues — Communication Is a Leadership Decision

Today marks Day 31 since I sent an email requesting the study and methodology referenced by the Nextdoor Communications team.

The email was sent to:

Jacob Chavis, Senior Manager of Customer Insights

Nirav Tolia, CEO

Investor Relations

Press Communications

I also requested a read receipt.

No read receipt.

No response.

No study.

No update.

There are several possible explanations:

Maybe the company doesn't use Microsoft Outlook.

Maybe everyone was out of the office.

Maybe the email was overlooked.

Or perhaps the organization uses a preview function and removes emails without triggering a read receipt.

I don't know.

What I do know is the outcome:

31 days without a response to a straightforward request for information.

And that leads to a bigger question:

If this is how communication is handled when a shareholder asks for a published research report, what happens when a user has a serious issue?

What happens when a paying advertiser needs support?

What happens when the company faces a real crisis?

Leadership is demonstrated during the easy moments and the difficult ones.

A simple response—yes, no, or an explanation—would have addressed this weeks ago.

Instead, the silence continues.

So the question becomes:

How high will this count go?

I will update immediately after receiving the study.

Until then, the clock continues.

Join the discussion on NielFlamm.com.