Day 68: Nextdoor Finally Responded—Sort Of*

Yes, that's an asterisk next to Day 68.

After more than two months of emails, posts, questions, tags, and wondering whether anyone at Nextdoor would respond, Nextdoor Communications emailed me.

Progress?

Well...sort of.

Their email said:

“We did not find it necessary to respond to your request for the following studies because they are both publicly available.”

They then sent me links to the Home Insurance Insights and Financial Advising and Investing blog posts.

There's just one problem.

Those aren't what I've been requesting.

Nextdoor's own Financial Advising and Investing post says:

“Want to explore the complete findings? This summary highlights key insights from our research, but there's much more to discover.”

It then tells readers seeking detailed data, additional audience segments, and strategic recommendations to contact Jacob Chavis.

That's precisely what I've been doing.

I responded and thanked Communications for reaching out. I'm requesting the complete findings and detailed data—not the blog summaries.

Whether Jacob sends them or Communications sends them doesn't matter to me.

I want what Nextdoor's own blog says readers can request.

Then came another interesting part of their email.

Nextdoor Communications told me this would be the only message they would send from that address and directed future support inquiries elsewhere.

Well, at least after 68 days I've confirmed something:

The Communications inbox works.

And since my research request remains unanswered, I'm not backing away from the underlying question. I'm doubling down on asking for clarity.

Meanwhile, Nurav Tooleyah Has Left the Neighborhood

Remember my experiment testing Nextdoor's verification system?

I created a duplicate account using the intentionally fake name “Nurav Tooleyah.”

Nextdoor Communications specifically mentioned the duplicate account in its email, and the account has now been indefinitely suspended.

Reason:

Duplicate account.

So, credit where it's due: Nextdoor eventually caught it.

But there's another asterisk.

It took more than 68 days.

That's the part that should concern anyone interested in platform trust and safety.

My account was an experiment intended to test the verification process. But imagine someone creating a false identity with genuinely malicious intentions.

How much damage could a bad actor potentially cause in 68 days while appearing to be a verified neighbor?

Could they build trust?

Collect information?

Contact vulnerable neighbors?

Promote a scam?

That's why I've been questioning Nextdoor's verification model.

Eventually catching a fake account is better than never catching it.

But how quickly you detect it matters.

And there's an interesting irony here.

Nextdoor found my duplicate account.

Nextdoor Communications found my email.

Nextdoor Communications found the two blog posts.

After 68 days, I haven't received the detailed research those posts explicitly invite readers to request.

So yes:

Day 68.*

The asterisk matters.

Nextdoor finally communicated.

The fake account finally disappeared.

But the original question remains remarkably simple:

Jacob, could you please share the complete findings and detailed data that Nextdoor tells readers to contact you to obtain?

Full timeline at NielFlamm.com/blog.