If You’re Reporting Caregivers, Report the Community You Exclude

Nextdoor’s recent blog — “Understanding Caregivers on Nextdoor” — highlights an important segment of neighbors: those who give time, energy, and care to others.

https:// https://lnkd.in/e3Jqm2eg

That’s a worthy conversation. But here’s the challenge:

If we’re going to study and report on caregivers, neighbors, and community participation, shouldn’t we also examine the systemic exclusions within the platform?

For example:

- How many users are suspended in a given month?

- What percentage of the total active user population does that represent?

- Of those suspended, how many appeal the decision?

- Of those who appeal, how many have the decision actually overturned?

And yet another layer:

- How many neighbors are effectively excluded from the community indefinitely?

- If a person is suspended and never reinstated — are they still counted in “reach” metrics reported to:

Advertisers

Investors

The media?

Right now, there doesn’t seem to be transparency around these questions — even though moderator actions directly affect engagement, trust, and community participation.

A meaningful report on caregivers would acknowledge not just who contributes, but who is no longer participating due to platform governance.

If the platform truly values connection, inclusion, and the neighbors who care for their communities, then understanding who is excluded — and why — is essential.

Because a neighbor who is suspended isn’t just invisible — their absence affects:

- Local discourse

- Support networks

- Small business reach

- Investor confidence

- Advertiser ROI

Caregivers, connectors, and community builders shouldn’t be studied in isolation from the mechanisms that prevent others from participating at all.

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#Nextdoor #CommunityTrust #PlatformGovernance #DataTransparency #ModeratorAccountability #CustomerExperience #AdvertiserMetrics #ShareholderTransparency #Inclusion #UserExperience #NiravTolia