Life Happens… Vegas Will Have to Wait
Earlier this week, what started as a normal Tuesday quickly turned into a family crisis involving my mother. It was one of those moments where priorities become crystal clear in an instant.
There were decisions that had to be made, questions that needed answering, and someone needed to be her advocate. My mother was confused and, because English isn’t her strongest language, communicating with doctors and fully understanding what was happening became even more challenging. I spent the night at the hospital, then headed straight to dialysis the following morning without ever making it home.
As exhausting as it was, there wasn’t another option. Family comes first.
Unfortunately, that also meant making another difficult decision—canceling my trip to Las Vegas.
I was incredibly excited to spend time with my amazing children, hear about school, laugh at their stories, and just enjoy being Dad for a few days. Those moments become more valuable every year, and missing them hurts.
I was also looking forward to attending CCW, hearing about innovation, learning best practices, and connecting with leaders from across the customer experience industry. It’s always energizing to be around people who are passionate about improving the customer journey and sharing new ideas.
But sometimes life tells me that my place is somewhere else.
So, I pivot.
That’s something life has taught me over the past few years. Whether it’s losing a leg, sitting in dialysis three days a week, navigating health challenges, or unexpected family emergencies, I adapt, adjust, and keep moving forward.
Vegas isn’t going anywhere.
CCW will come around again.
Hopefully my children understand that Dad wanted to be there, and hopefully my mother continues to improve.
And for those of you who have been following my ongoing commentary about Nextdoor… don’t worry. I hope someone from Nextdoor still makes it to CCW, picks up Natalie Beckerman’s book When Did You Stop Caring?, and saves us all from the in-person confrontation my followers have apparently been waiting for. I suppose what happens in Vegas should probably stay in Vegas anyway!
For now, my place is exactly where I need to be.
Sometimes the greatest trip I can take is simply showing up for the people who need you most.
