Sometimes Missing the Show Means I Had a Great Day
Today was awesome.
After spending days watching the New York weather forecast bounce all over the place—55% chance of rain, then 77% with thunderstorms, then suddenly looking pretty good—I couldn't have asked for much better.
The temperature stayed in the mid-70s, the humidity was low, there was some sunshine, and toward the end of the day we got a raindrop here and there.
That's it.
Apparently, I spent several days worrying about New York weather for absolutely no reason.
And I'm perfectly okay with that.
This Was Why I Came to New York
Yes, I wanted the New York bagels.
Yes, I wanted the pizza.
Yes, I wanted to see what they did to LaGuardia.
And yes, I had plans to see a Broadway show.
But none of those things were really why I got on a plane this morning.
Today was about the people.
I got to spend the afternoon hanging out with friends and people who are basically family—people I've grown up with and known for years but don't get to see nearly as often as I'd like.
We talked.
We laughed.
We gave each other a hard time.
Because that's what you do with people you've known forever.
There are friendships where you haven't seen someone in a long time, but within about five minutes of being together, it's as if no time has passed at all.
Today felt like that.
And Then There Was the Food
Oh, the food.
I also got something I've been missing for a while:
New York City backyard food.
Not a fancy restaurant.
Not something carefully arranged on a plate so someone can take a picture of it for Instagram.
I'm talking about the kind of food you eat while you're hanging around outside with people you've known forever.
Good food.
Good people.
Good conversation.
And absolutely no reason to rush anywhere.
Which brings me to Broadway.
🎭 About That & Juliet Ticket...
Remember that ticket I bought for & Juliet?
Yeah.
I missed it.
I stayed at the gathering so long that by the time I left, there was no chance I was making the show.
And you know what?
I don't care.
Thankfully, the ticket was $49, not the approximately $200 I would have spent to see Paranormal Activity.
Would I have liked to see & Juliet?
Absolutely.
Was spending more time with friends and family I rarely get to see worth losing $49?
Absolutely.
Broadway will be there the next time I'm in New York.
Days like today aren't nearly as easy to reschedule.
I'd make the same decision again.
🌃 A Ride Through Queens
Eventually, though, the day had to come to an end.
On the ride back to my hotel, SpringHill Suites in Long Island City, I got to take some pictures as we headed south on Vernon Boulevard, just past the Roosevelt Island Bridge and toward the Queensboro/59th Street Bridge.
It was one of those rides where I could just look out the window and enjoy being back in New York.
No rushing to Broadway.
No checking the weather app.
No wondering whether I was going to get rained out.
Just enjoying the ride.
And I'm glad I took some pictures along the way.
🌯 But the Night Isn't Quite Over
Now I'm back at the hotel.
There's a street food vendor right outside, which means I have one final decision to make tonight.
Actually, who am I kidding?
The decision has already been made.
I'm getting something over rice.
Chicken?
Lamb?
Combo?
I haven't decided yet.
But something is going over rice, and I'm going to eat it.
Then I think I'm officially done.
This morning started with a flight from Charleston, a completely transformed LaGuardia Airport, an early hotel check-in and a plate of bacon.
It ends after a beautiful day with people I don't get to see enough, great New York food, a Broadway show I happily missed, a nighttime ride through Queens and, apparently, a plate of street-cart food.
I came to New York wondering whether the weather would ruin the trip.
Instead, I got exactly the kind of day I came here for.
Sometimes the plans you miss aren't nearly as important as the moments that made you miss them.
Today was worth the trip.
Day 69: The Experiment Has Changed
For 68 days, the story was simple:
I asked Nextdoor for detailed research. Nextdoor didn't answer.
Then something finally happened.
Nextdoor Communications responded.
So Day 69 isn't another "Nobody answered me" post.
The experiment has changed.
Now I have something arguably more interesting to examine:
What happens when a company answers the question you didn't ask?
Communications sent me links to the two publicly available Nextdoor blog posts and explained that they didn't believe a response was necessary because the studies were already public.
Except Nextdoor's own language creates a problem with that explanation.
The Financial Advising and Investing post describes itself as a summary highlighting key insights and tells readers interested in the complete findings and detailed data to contact Jacob Chavis.
That's what I've been requesting.
There's a meaningful difference between:
"Here are the highlights."
and
"Here is the underlying detailed research."
If a restaurant menu says, "Ask your server for the dessert menu," and I ask for it, showing me the dinner menu again doesn't fulfill the request.
It proves you heard me.
It doesn't prove you listened.
Hearing Isn't Listening
This distinction particularly stands out to me because I have more than 20 years of Learning & Development experience.
I've been the person standing in front of learners.
I've been the instructional designer building the learning experience.
And I've been the manager responsible for helping others develop the skills to do both effectively.
Across different industries and verticals, I've repeatedly highlighted one deceptively simple concept:
There is a difference between hearing and listening.
Hearing tells you that words reached someone.
Listening requires understanding what was actually communicated—and responding appropriately.
It's a distinction I've taught because it matters in customer service, leadership, sales, management, coaching, and virtually every interaction between two people.
And now I'm watching that lesson play out in real time.
Nextdoor Communications clearly heard me.
They know about my requests.
They know which studies I'm discussing.
They know how to contact me.
They even know about my duplicate-account experiment.
So we've moved beyond:
"Maybe nobody has seen this."
They've seen it.
The question now is:
Did Nextdoor actually listen to what I requested—or has it chosen not to provide it?
Those are two very different things.
If the detailed data isn't available to me, say that.
If it's available only to advertisers or prospective clients, say that.
If Nextdoor has decided not to provide it specifically to me, say that.
If the blog wording overpromises what's available, fix it.
All four answers give me useful information.
Sending me the summary I've already read doesn't.
Day 69 Is About the Gap
Companies spend enormous amounts of money studying customer journeys, employee listening, AI, analytics, sentiment and engagement.
Sometimes the most revealing measurement is much simpler:
Did we answer the question that was actually asked?
That's my Day 69 case study.
Not whether Nextdoor responded.
They did.
Not whether Nextdoor knows who I am.
Apparently, they very much do.
The question is whether a company built around connecting neighbors can close the remarkably small communication gap between:
"Contact us for the detailed data."
and
"Here is the detailed data."
After 69 days, that's the experiment.
And I'm still collecting data.
Full timeline at NielFlamm.com/blog.
✈️ I Made It to New York—and What Happened to LaGuardia?!
I made it!
After days of watching the weather forecast go from 55% rain to 77% rain with thunderstorms and then back to almost nothing, I got on the plane in Charleston this morning and headed to New York.
It has been a very, very long time since I've flown into LaGuardia Airport, and I have one question:
What did they do with the old LGA?!?
Seriously.
The LaGuardia I remember and the LaGuardia I walked through today seem like two completely different airports.
It's new. It's clean. It's bright.
There are food options everywhere.
People aren't sitting on the floor waiting for their flights because there aren't enough seats.
And, perhaps most importantly...
I didn't see any rats running around in the drop ceiling.
If you flew through the old LaGuardia, you know I'm not necessarily exaggerating. 😂
This place has changed.
🗽 Now THAT'S a New York Welcome
As we descended into LaGuardia, I was also able to catch a picture of Lower Manhattan from the plane.
That's one of those views that immediately tells you:
Yep. I'm back in New York.
There's something about seeing Manhattan from the air that never gets old.
Then it was time to start working through today's agenda.
👻 Paranormal Activity Didn't Happen
I had hoped to score one of the same-day Rush Tickets for Paranormal Activity.
That didn't happen.
And I'm still not paying around $200 for a ticket.
I wanted to see some ghosts, but not badly enough to have one haunt my credit-card statement for the next month.
But Broadway isn't completely off the agenda.
I got a ticket to see & Juliet instead!
So tonight I'll be heading to Broadway after the party to see something I hadn't originally planned on seeing.
Sometimes those spontaneous choices end up being the most fun.
I'll post afterward and let you know what I thought of it.
🥓 Hotel Accomplishment Unlocked
Next challenge: Could I check into the hotel early?
YES.
That might actually be today's biggest victory.
I got into my room, dropped everything off, and then took care of another extremely important New York travel priority.
I grabbed a plate of bacon.
Because obviously.
So let's review:
✈️ Made it to New York.
🗽 Saw Lower Manhattan from the air.
😳 Discovered that LaGuardia apparently became a completely different airport while I wasn't looking.
🏨 Got an early hotel check-in.
🥓 Ate bacon.
👻 Failed to get a Paranormal Activity Rush Ticket.
🎭 Got an & Juliet ticket instead.
🎉 Party starts at 1:00 PM.
I'd say we're doing pretty well.
And now, after I hit publish on this...
I'm taking a nap for a few hours before the party.
Because apparently my New York itinerary also includes scheduled unconsciousness.
Stay tuned. There is still a lot of Saturday left.
✈️ New York, Here I Come! According to FlightAware, this is the planned path from Charleston (CHS) to New York this morning. And naturally, I'm looking at the map thinking: Do you see all that gree
According to FlightAware, this is the planned path from Charleston (CHS) to New York this morning.
And naturally, I'm looking at the map thinking:
Do you see all that green?!? 😂🌧️
After days of watching the New York forecast go from a 55% chance of rain, to 77% with thunderstorms, to basically nothing this morning, apparently the next part of the adventure is getting there.
The good news: I'm on my way.
The plan is still to land at LaGuardia around 9:00 AM, get over to Astoria, hopefully check into the hotel early, and make it to the yearly gathering at 1:00 PM.
Then, if the Broadway gods cooperate, I'm going to try to snag one of those same-day tickets for the 8:00 PM performance of Paranormal Activity.
I'm still not paying $200. 👻😂
For now, though, there's only one mission:
CHS ➡️ LGA.
Let's see how closely the plane follows that little blue line.
New York bagels, pizza, friends and possibly some Broadway ghosts await.
Next stop: NYC! 🗽
#NewYork #NYC #TravelDay #CHS #LGA #LaGuardia #Astoria #Queens #FlightAware #Broadway #ParanormalActivity #Travel
✈️ Plot Twist: I’m Going to New York!
Well, Mother Nature apparently reads my blog.
A few days ago, I was questioning whether I was going to make my trip to New York at all. The forecast went from a 55% chance of rain to 77% with thunderstorms, and I wasn't particularly interested in flying to Queens just to sit in a hotel room and watch it rain.
Fast-forward to Saturday morning.
70 degrees. Fair. A 2% chance of rain this morning.
Okay, New York. You win. I’m coming. 😂
My flight is scheduled to get into LaGuardia around 9:00 AM, and from there I'll head to the hotel and hopefully be able to check in early. At the very least, I'm hoping they'll take my bags because I've got places to go and people to see.
The yearly gathering in Astoria, Queens starts at 1:00 PM, so I've got a few hours between landing and the party.
And because apparently I don't believe in relaxing on vacation, I've already started thinking about what I'm doing afterward.
👻 Paranormal Activity on Broadway?
I'd really like to see Paranormal Activity on Broadway.
There's just one tiny problem.
I'm not paying $200 for a ticket.
I enjoy Broadway.
I enjoy paranormal stuff.
I enjoy sitting in a dark theater wondering what's about to jump out at me.
But for $200, the ghost better leave the theater with me, carry my luggage back to Queens and tuck me into bed.
Fortunately, there's another possibility.
There are some same-day tickets scheduled to be released at 9:00 AM, and I'm hoping I can grab one for the 8:00 PM performance.
So somewhere around the time my plane is landing at LGA, I'll also be trying to score a reasonably priced Broadway ticket.
Because apparently landing an airplane isn't enough excitement for 9:00 in the morning.
If it works out, my Saturday could look something like this:
✈️ 9:00 AM: Arrive at LaGuardia
🏨 Morning: Head to the hotel and hopefully check in
🎉 1:00 PM: Party in Astoria
👻 8:00 PM:Paranormal Activity on Broadway — IF I can get the same-day ticket
And somewhere in between all of that, there had better be a New York bagel and some pizza.
Those aren't optional.
After several days of watching weather percentages climb and wondering whether this trip was going to happen at all, it's funny that I'm now looking at a forecast with almost no chance of rain this morning.
So...
New York City, here I come.
Now I just need the flight to cooperate, the hotel to let me check in early, and the Broadway ticket gods to smile upon me at 9:00 AM.
That's not asking too much, right?
Stay tuned.