Day 147: 147 Days, One Research Request, and a Stock Price Below $2 — Is Anyone at Nextdoor Listening?
Another day, another email to Nextdoor leadership.
Today marks Day 147 since I first requested the complete research study and methodology referenced in a Nextdoor blog post. Not the public-facing article. Not another link to the same information I've already read. I'm asking for the actual study and the methodology behind it.
And here we are, 147 days later.
You would think this would be a relatively simple request. Either the study is available, or it isn't. If it is available, send it. If it isn't, say so. If Jacob Chavis is no longer the right person to contact, tell me who is.
Apparently, getting that simple answer is proving quite a challenge.
The problem isn't just the missing study.
I've said this before, but I'll say it again: the lack of a response is becoming a story of its own.
When a company publishes research and identifies someone to contact for additional information, it creates an expectation that someone will actually respond. I'm not asking for confidential information, trade secrets, or access to Nextdoor's internal systems. I'm asking for the referenced research, which was reportedly available upon request.
If there are restrictions on sharing it, explain them. If you’ve overlooked the request, acknowledge it. If someone else handles research inquiries, introduce them.
Silence doesn't answer the question. It just creates more questions about communication and accountability.
And then there's the stock price.
Following this week's earnings report, NXDR continued its downward trend, closing Friday below $2.
That's worth paying attention to.
I don't claim to know precisely why investors are reacting the way they are. A stock price can move for many reasons, and I don't have access to every investor's thinking. But I do think there are legitimate questions worth asking.
After 15 years, why has Nextdoor struggled to establish consistent profitability?
Are increases in revenue and weekly active users translating into sustainable business performance?
Are new AI-powered features creating meaningful value for neighbors and advertisers?
Are small businesses getting the tools and information they need to measure advertising effectiveness?
How does Nextdoor balance automated moderation with the needs of local publishers and community members?
Does leadership's approach to communication and accountability inspire confidence?
These are questions and possibilities, not declarations about what is driving the stock price. But investors have every reason to look beyond product announcements and user growth. They want to understand the business, its prospects, and its path to sustainable profitability.
I'd rather write a different story.
Here's the part that I think gets lost in all of this.
I would much rather write a blog post saying that someone at Nextdoor finally reached out, provided the study, answered the questions, and helped resolve the issue.
That would be a much more interesting update than another day-counting exercise.
I have offered to speak by phone, through video, or even over virtual coffee. I'm open to a constructive conversation. I want Nextdoor to succeed. I also believe that asking questions, providing feedback, and expecting companies to respond are reasonable parts of doing business.
This isn't about demanding special treatment. It's about a company following through on an invitation it made publicly.
My request, once again
So, as I sent in today's email to Nirav Tolia and the Nextdoor leadership team, I'm asking three straightforward questions:
Can someone provide the complete research study and methodology?
If Jacob Chavis is no longer the appropriate contact, who is?
If the study cannot be shared, can someone explain why?
That's it.
No elaborate presentation. No complicated negotiation. Just an answer.
Day 147. The request is still outstanding.
Nextdoor, the ball is in your court. I'd be happy to write a different ending to this story.
👉 Follow the ongoing case study and the latest updates at NielFlamm.com/blog.