Heading To Customer Contact Week Las Vegas 2026
I'm excited to share that I'll be attending Customer Contact Week (CCW) in Las Vegas from June 22-25, 2026.
For those of us who have spent our careers in Customer Experience, Contact Centers, Learning & Development, Workforce Management, Operations, Quality, Technology, and BPO leadership, CCW remains one of the most valuable events in the industry.
This year's event brings together leaders focused on AI, automation, digital transformation, customer experience innovation, workforce engagement, operational excellence, and the future of customer care. It is one of the few conferences where executives, practitioners, technology providers, and operations leaders are all having the same conversations in the same place.
One of the moments I'm most looking forward to is reconnecting with Natalie Beckerman, EVP & Chief Business Officer at iQor and a member of the CCW Advisory Board. Natalie has been an incredible friend and mentor who helped shape my career and offered support during one of the most challenging health setbacks of my life.
I'm especially excited to hear Natalie speak about her upcoming book, When Did You Stop Caring?, where she challenges leaders to think differently about empathy, accountability, culture, and the human side of customer care.
Pre-order your copy here:
https://a.co/d/0dHRj6KZ
If you're in the customer contact industry and have never attended CCW, I encourage you to consider making the investment regardless of your role.
Why?
✅ Learn what is actually working in AI and automation
✅ Network with leaders facing the same challenges you are
✅ Discover emerging technology before it becomes mainstream
✅ Gain practical ideas you can implement immediately
✅ Build relationships that often become career-changing opportunities
I've attended enough conferences throughout my career to know that sometimes the best idea, partnership, mentor, or future opportunity comes from a conversation in a hallway rather than a presentation on a stage.
If you'll be attending CCW Las Vegas, let me know. I'd love to connect.
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