Day 97: The Stock Is Moving. My Email Is Moving. But Is the Company Learning?
Welcome to Day 97.
Let's start with some good news for Nextdoor shareholders.
NXDR had a good week. It moved from roughly $2.38 to $2.49, up about 4.6%. Investing.com
That's progress.
But perspective matters. NXDR remains below its 52-week high, and it's also below Citigroup's $2.85 price target. Citi raised that target from $2.30 in August while maintaining its Neutral rating. Yahoo Finance
As a shareholder, I'll happily take an up week.
Now, back to our regularly scheduled programming.
Another Email Is Coming
I will be sending another email asking Nextdoor for the detailed Insights studies I've now been requesting for 97 days.
Not the public blog posts.
Not links back to the summaries.
The detailed data that Nextdoor's own posts told readers they could request.
The question hasn't changed.
But after 97 days, maybe there's another question worth asking.
What Is the Cost of an Unfinished Task?
I've encountered this repeatedly during my career in Learning & Development.
People tend to measure the cost of doing something.
We don't always measure the cost of not finishing it.
Think about what's happened here.
One unanswered request became a follow-up.
The follow-up became another email.
Then another.
It became blog posts.
LinkedIn posts.
A 97-day running case study.
And now we're approaching Day 100.
That's organizational debt.
Every time an issue gets passed along, ignored, misunderstood or left without an owner, the organization doesn't necessarily make it disappear.
Sometimes it accumulates interest.
Imagine the Alternative
Imagine if somewhere around Day 3 someone had simply written:
“Niel, here's the data.”
Or:
“Niel, we're sorry, but we're not providing the detailed study.”
Or:
“Here's who handles these requests.”
Three sentences.
Done.
Instead, I'm preparing another email on Day 97.
That's why this stopped being merely about two Insights studies a long time ago.
For me, it has become a fascinating real-world example of organizational follow-through.
You can have talented employees.
You can have executives appearing on podcasts.
You can have AI strategies.
You can have a rising stock price.
But organizations are also judged by something much less glamorous:
Can somebody just finish the task?
NXDR had a good week.
I'm glad.
I'm a shareholder. I want more good weeks.
But I'm also still waiting for an answer to a question that should never have survived for 97 days.
Another email is coming.
Three more days until Day 100.
At this point, I'm genuinely curious which arrives first:
The studies—or triple digits.
👉 Follow the continuing case study at NielFlamm.com/blog
