Press Release Sent: The Conversation Continues
Today, I did something I haven't done in a while.
I distributed a press release to national media, local news outlets, and other members of the press regarding my ongoing experience with Nextdoor, CEO Nirav Tolia, and Jacob Chavis.
To keep the process transparent, I BCC'd members of the press and CC'd the relevant Nextdoor representatives. My goal wasn't to surprise anyone—it was to ensure everyone had the same information at the same time.
The release focuses on the themes that have emerged over the past 41 days:
Communication
Acknowledgment
Corporate culture
Accountability
The role of unpaid moderators
Selective moderation and its impact on user trust
Why persistence matters
Whether you agree with my perspective or not, I believe these topics are worth discussing.
The full press release is available on my website in both the Blog and Press Releases sections.
Read the full release at NielFlamm.com. If you do, leave some feedback—I'd love to hear from you.
FOR IMMEDIATE RELEASE
Shareholder Marks 41 Days Without Response From Nextdoor, Calls for Greater Transparency, Communication, and Corporate Accountability
Mount Pleasant, South Carolina — July 26, 2026 — Forty-one days after requesting a Nextdoor study through company channels, shareholder, Learning & Development professional, and customer experience advocate Niel Flamm continues to ask a simple question:
"How is this acceptable?"
What began as a request for a study has evolved into a broader discussion about communication, corporate culture, customer experience, and how organizations choose to treat people.
Over the past 41 days, Flamm has documented his experience publicly through daily blog posts and social media after repeated attempts to obtain a response from Nextdoor leadership and representatives, including CEO Nirav Tolia, members of Investor Relations, Communications, and Jacob Chavis.
According to Flamm, the issue is no longer the study itself.
"It's about acknowledgment. Organizations don't have to agree with every request, but acknowledging people is one of the most basic forms of professional respect."
Documenting the Journey
Over the past 41 days, Flamm has publicly documented the timeline surrounding his request through daily updates on his blog and across multiple social media platforms, including LinkedIn, X, Facebook, and Bluesky.
As part of this press release, Flamm has included his Day 41 infographic, the latest in a series of graphics he has published documenting each day that has passed without receiving the requested study or an acknowledgment regarding its availability.
Flamm has also shared these updates by commenting on CEO Nirav Tolia's personal X account, along with posts from Nextdoor leadership and the company's official social media channels. According to Flamm, the goal has never been to create controversy for its own sake, but to encourage dialogue, invite feedback, and improve communication between the company and its stakeholders.
"I've tried multiple communication channels because I genuinely want a conversation," Flamm said. "Whether someone agrees or disagrees with my perspective, I believe constructive feedback makes organizations stronger. Acknowledging people is where those conversations begin."
Everyday Interactions Measure Culture.
Flamm believes corporate culture is reflected not by mission statements or keynote presentations, but by everyday interactions.
"Culture isn't something you announce. It's something people experience every time they interact with your company."
Flamm says he strives to apply that philosophy in his own life—whether thanking employees at local businesses, building rapport with workers in his community, or learning the names of residents when he volunteers by bringing Alcoholics Anonymous meetings into local detoxification facilities.
"My expectation is simple: treat people with respect, regardless of their title."
Questions About Community Moderation
As part of his broader commentary, Flamm has also raised questions about Nextdoor's moderation model.
Among the issues he has publicly discussed are:
The use of unpaid volunteer moderators.
Whether moderators receive sufficient oversight, training, and quality assurance.
The consistency of moderation decisions across neighborhoods.
Whether moderation policies are applied evenly.
The appeals process available to users.
The platform's handling of posts that criticize or discuss Nextdoor itself.
Flamm believes these are legitimate governance, customer experience, and shareholder questions deserving public discussion.
"I believe companies become stronger through constructive criticism. When discussions about the platform itself are removed or limited, it can create the perception that criticism is being selectively censored. Those are important conversations for any platform that promotes neighborhood dialogue."
Flamm notes that these statements reflect his personal opinions and experiences and encourages readers to review Nextdoor's published Community Guidelines and public statements before forming their own conclusions.
Supporting Local Journalism While Encouraging Open Dialogue
Flamm acknowledges Nextdoor's partnerships with local newspapers and community publishers, stating that he supports efforts to strengthen local journalism and connect neighbors with trusted local news.
At the same time, he believes that encouraging local news should not come at the expense of open dialogue about the platform itself.
"Supporting local journalism is a worthwhile goal. At the same time, I believe organizations build trust by welcoming respectful feedback about their own products and services. Open dialogue and accountability should exist alongside positive community stories."
Persistence Matters
After 41 consecutive days of documenting his request, Flamm says he has no plans to stop asking.
"This experience has reinforced one lesson above all else: persistence matters. Communication and accountability are worth pursuing, even when answers don't come quickly."
He added:
"This has never been about winning an argument. It's about demonstrating that respectful persistence matters. I'll continue asking until I receive an acknowledgment or an answer. If we expect organizations to improve, we have to be willing to ask difficult—but fair—questions consistently."
About Niel Flamm
Niel Flamm is a Learning & Development leader, instructional designer, shareholder, customer experience advocate, and author of NielFlamm.com, where he writes about leadership, customer experience, healthcare, recovery, technology, movies, and corporate culture.
Through his blog and social media channels, Flamm shares observations on leadership, business practices, and the importance of treating people with dignity and respect—regardless of title or position.
Media Contact
Niel Flamm
📧 niel@nielflamm.com
📞 (843) 714-3157
🌐 https://NielFlamm.com
📰 https://NielFlamm.com/blog
Media Note
If you're interested in discussing customer experience, corporate culture, platform governance, community moderation, shareholder engagement, or the 41-day communication timeline, please contact Niel Flamm. Interviews are available by phone, video conference, or in person in the Charleston, South Carolina area.
The Day 41 infographic referenced in this release is available to members of the media and accompanies this press release as part of the ongoing documentation of the communication timeline.
