Day 19: The Question Is No Longer Where Is the Report — It's Why?
Today marks Day 19 since I requested the full report referenced in a Nextdoor publication.
The instructions were simple: for the full report, reach out to Jacob Chavis, Senior Manager of Customer Insights at Nextdoor.
So I did.
Multiple times.
As a shareholder asking for information that was represented as available, I expected a simple outcome:
Send the report.
Send a link.
Explain that it isn't available.
Acknowledge the request.
Instead, nothing.
Which leads me to the bigger question:
Why hasn't the report been sent?
Why hasn't there been a response?
Why is Nirav Tolia, CEO of Nextdoor, allowing this level of communication with a shareholder?
Leadership sets expectations. Culture flows from the top.
As the saying goes, the apple doesn't fall far from the tree.
This isn't about asking for special treatment. I’m requesting something Nextdoor itself stated was available.
Throughout my career, I've believed in a simple principle:
We tolerate what we allow.
If there is a gap in a process, you identify it. You discuss it. You fix it.
Silence doesn't solve problems.
Accountability does.
And I will continue documenting this until the communication loop is closed.
Join the discussion at NielFlamm.com.
