Day 64: I’m Not Asking for the C-Suite. I’m Asking for Someone.

It's Day 64.

I sent another email today regarding the study I originally requested from Jacob Chavis.

This time, I want to make something clear:

I don't expect a C-Suite executive to contact me personally.

I'm a shareholder with a relatively small position. I understand that Nirav Tolia, Sarah Leary, and other senior leaders have responsibilities far beyond answering my emails.

But here's what I don't understand:

Why hasn't anyone been delegated to respond?

Sixty-four days.

No study.

No substantive explanation.

No, "We can't provide it."

No, "You've reached the wrong person."

No, "Let me connect you with someone who can help."

Not even, "Niel, the answer is no."

That's what makes this increasingly fascinating to me.

Today I expanded the email distribution list to include Kelsey Grady and Michael Kiernan, along with the people I've previously contacted.

Why?

Reach.

And hopefully, finally, an answer.

At this point, I'm no longer asking only:

Where is the study?

I'm asking:

How does a publicly traded company allow a relatively simple shareholder inquiry to reach Day 64 without assigning someone to handle it?

That's a process question.

That's a communication question.

And, increasingly, I believe it's a culture question.

Someone inside Nextdoor could end this particular chapter with one email.

The answer doesn't have to be what I want.

It doesn't have to come from Nirav.

It doesn't have to come from Sarah.

It doesn't even have to come from Jacob.

I'm asking for someone to respond.

One person.

One email.

One clear answer.

I've spent 64 days documenting what happens when communication doesn't happen.

I'd much rather spend Day 65 writing about what happened when someone finally decided to communicate.

The email has been sent.

Your move, Nextdoor.

Join the discussion at NielFlamm.com/blog. Leave some feedback—I'd genuinely love to hear your perspective.