Day 126: Another Email to Nextdoor. The Request Hasn't Changed.
📧 Day 126. Another email sent. Another opportunity for Nextdoor to close the loop.
Today, I sent another email to the usual group of Nextdoor contacts, including Communications, Jacob Chavis, CEO Nirav Tolia, and members of the leadership team.
The subject line was straightforward:
Day 126: Request for the Original Nextdoor Insights Research Reports
No new accusations. No complicated demands. Just a request that has sat unresolved for 126 days.
What Am I Asking For?
Let's go back to the beginning.
Nextdoor published two Insights articles that invited interested readers to contact Jacob Chavis for detailed data, additional audience segments, and strategic recommendations.
The two reports were:
🏠 Home Insurance: “74% of Nextdoor Neighbors Are Open to Switching Home Insurance. Here's What's Driving It.”
💰 Financial Services: “New Nextdoor Insights Report: How Neighbors Approach Financial Advising and Investing.”
I didn't ask Nextdoor to create a new study for me. I didn't ask it to build a custom research project. I asked for the detailed research that the original articles said was available.
That distinction matters.
Communications Responded. But the Request Remains Unresolved.
I want to acknowledge that Nextdoor Communications previously responded. I'm not claiming the company has never communicated with me.
However, the material I received did not include the complete detailed reports and supporting data I originally requested.
Being sent links to public blog posts isn't the same as receiving the detailed research those posts reference.
I'm not asking for the same summary again. I'm asking for the underlying reports.
If those reports aren't available for distribution, please tell me. If there are restrictions, explain them. If someone else handles the request, connect me with that person.
Any of those responses would be more useful than leaving the central question unresolved.
Four Ways to Close This Case
In today's email, I laid out four straightforward options:
Provide the reports. Send the detailed research and data you originally said were available.
Explain the limitation. Please tell me directly if you can't distribute the complete reports.
Clarify the restrictions. Explain what can be shared, what cannot, and why.
Identify the right contact. Connect me with the person responsible for these reports.
That's it.
I'm not asking Nextdoor to disclose confidential information or compromise its business interests. I'm asking for clarity about research the company itself promoted as available to interested readers.
If some portions contain confidential information, perhaps you can share a version that excludes those portions. If that isn't possible, I'd like to understand why.
A Learning and Development Perspective
I've spent more than 20 years working in Learning and Development, including instructional design, facilitation, management, and organizational processes.
One lesson from that experience is that when a task gets stuck, it helps to identify the owner, define the expected outcome, and clarify what needs to happen next.
A request shouldn't require an endless chain of follow-ups simply because nobody has clearly communicated the answer or the next step.
Sometimes the answer is yes. Sometimes it's no. Sometimes there are conditions.
But clear communication and defined ownership help people move forward.
That's the perspective I'm bringing to this situation. I'm not claiming to know what's happening inside Nextdoor or why this request hasn't been resolved. I can only describe what I've requested, what I've received, and what remains outstanding.
I'd Rather Talk Than Keep Typing
I've made it clear that I'm willing to discuss this by email, phone, video conference, or even a virtual coffee.
I'd much rather talk than keep writing follow-up emails and documenting another day in this case study.
I don't expect a CEO to respond to every shareholder question personally. But I do believe someone within an organization should be able to take ownership of a straightforward request and provide a clear answer.
And if the reports cannot be shared, I can accept a direct explanation of that decision—even if it's not the answer I hoped to receive.
Day 126: The Clock Keeps Ticking
I'm still interested in understanding Nextdoor's research, its methodology, and how the company develops insights from its neighborhood community.
I also want Nextdoor to succeed. I've said that repeatedly, and I mean it.
But wanting a company to succeed doesn't mean ignoring every unanswered question. Asking questions and providing feedback help businesses identify gaps and improve their processes.
So, here's where things stand.
Day 126. The request remains simple: Please provide the original detailed Insights reports, or tell me directly why you can’t.
I would love for the next update in this case study to be about a resolution rather than another follow-up.
Nextdoor, the ball is in your court.
👉 Follow the continuing case study at NielFlamm.com/blog
