Day #11: Three Requests, Still No Study
Day #11: Three Requests, Still No Study
Today I sent my third request for the Home Insurance Insights study referenced by Nextdoor.
Here’s the timeline:
June 15: Initial request for the full study.
June 22: Follow-up request.
Today: Third request.
As of today, it’s been 11 days since my original email.
The result?
No acknowledgment.
No explanation.
This isn’t about whether I agree or disagree with the findings.
It’s about transparency.
If a company publicly references research, it seems reasonable to expect that someone requesting the underlying methodology, demographics, and supporting information would at least receive a response.
Instead, the silence has become the story.
It also raises a broader question.
If this is how an investor is treated when requesting information referenced in a public article, what should users, local businesses, advertisers, or other shareholders expect when they have a question that needs attention?
Leadership sets expectations.
Culture determines whether those expectations are met.
At some point, a simple reply becomes less about one email and more about how an organization values communication and accountability.
If the study arrives tomorrow, I’ll gladly share that update too.
Join the discussion on NielFlamm.com.
