Day 74: I’m Trying to Make the Questions Impossible to Misunderstand
It's Day 74 of waiting for the detailed Nextdoor Insights data I've been requesting.
Last night, I sent another email to Jacob Chavis, copying Investor Relations, Press, Nirav Tolia, Kelsey Grady, Michael Kiernan, and Sarah Leary.
This time, I tried to remove any possible ambiguity.
I am not asking for links to the publicly available blog summaries.
I am specifically requesting the “detailed data” that Nextdoor itself says is available at the bottom of its Insights posts.
Both posts tell readers seeking:
“detailed data, additional audience segments, and strategic recommendations”
to contact Jacob.
That's what I'm doing.
Again.
I even attached a screenshot of the paragraph so there's no confusion about which information I'm requesting.
And I Added Three New Questions
My email also asks about Nextdoor's new Good Neighbor Day awards.
Nextdoor says a committee of Nextdoor employees will evaluate nominations based on how “specific, sustained, and impactful” the stories are.
So I asked:
Who are the employees serving on the committee/panel?
Who is sponsoring the awards, if anyone?
What additional information is publicly available about the scoring and selection process?
These aren't complicated questions.
They're transparency questions.
Yesterday I wrote about my concern with an unnamed panel deciding which neighbors deserve recognition.
Today I'm doing something about it:
I'm asking Nextdoor directly.
Hearing vs. Listening—Again
After 20+ years in Learning & Development, I've spent plenty of time discussing the difference between hearing and listening.
Nextdoor knows I'm asking.
Communications has responded before.
Multiple executives and departments have received my emails.
At Day 74, the issue isn’t whether the message has been heard.
The question is whether anyone will listen and answer the actual question.
No interpretation necessary.
No guessing.
No need to send the blog summaries again, please.
The request is in writing.
The screenshot is attached.
The questions are numbered.
Day 74.
Now we wait.
Again.
My LinkedIn posts are the condensed version. The complete continuing study, timeline, and my full thoughts are at NielFlamm.com/blog.
And subscribe at NielFlamm.com so you don't miss Day 75—although I'd be perfectly happy if there didn't need to be one.
