Day 20: Still No Report. Still No Response.

Today marks Day 20 since I requested the Home Insurance Insights report that Nextdoor publicly stated was available upon request.

This time, I included Nextdoor’s press email on my latest request. Perhaps the Communications team can help get the mouse wheel turning.

Frankly, I don’t have much faith that it will.

I also recognize that CEOs rarely manage every email themselves. It’s entirely possible that Nirav Tolia has an Executive Assistant who prioritizes correspondence, manages his calendar, coordinates speaking engagements, and keeps the day-to-day operations moving.

If that’s the case:

Executive Assistant, if you’re reading this, please flag this issue as important.

Twenty days without a response to a straightforward request from a shareholder is more than a missed email—it reflects on the organization’s communication culture.

Jacob Chavis, once again, I’m tagging you because the article identifies you as the contact for obtaining the report. My posts have simply documented a factual timeline: I requested the report, and 20 days later, I still have not received it or any acknowledgment.

That leaves me with one question.

If this isn’t your final professional role, how would you explain this situation in a future interview when discussing customer experience, responsiveness, or performance?

As I’ve said from the beginning, I’m not asking for special treatment.

I’m asking for the report Nextdoor said was available.

Join the discussion on NielFlamm.com.